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FAQs

Is my information secure?

The Digital Scale utilizes a 128 bit encryption with an SSL (Secure Socket Layer) 3.0 connection. Our VeriSign security certificate ensures all of your data stays safe and secure.

How do I pay for my order?

Our online checkout system accepts major credit cards, (American Express, Discover, MasterCard and Visa), PayPal, checks* and money orders**.

*Your order will ship once the check is received if you are from a verifiable business or school, otherwise, your order will ship up to 14 business days after the check is received.
**Your order will ship once the money order is received.

Please make checks and money orders payable to: Professional Retail Service

Do you accept purchase orders?

We do accept purchase orders but we do not accept terms. All orders must be paid in full before they will ship.

Do you charge sales tax?

Yes, we do.

If you live in Colorado - Colorado State Sales Tax will be added to your order.

If you live in Adams County, Colorado - Colorado State Sales Tax, as well as, Adams County Sales Tax will be added to your order.

If you live in the City of Northglenn, Colorado - Colorado State Sales Tax, as well as, Adams County and City of Northglenn Sales Tax will be added to your order.

How much does shipping cost?

Shipping charges are calculated by weight. You can calculate shipping costs for any item by adding it to your cart and entering your zip code. After you click "Calculate Shipping" all of our shipping rates will appear.

Where do you ship to?

We ship within the USA. All 50 states and APO/FPO locations.

When will my order ship?

If you place your order before 3:00pm Mountain Time on any business day, your order will be packaged up and sent out the same day. If you place your order after that time, during the weekend, or on any major holiday your order will be packaged up and sent out the following business day.

How will my order ship?

During checkout, you will be given the opportunity to select your shipping method. The following methods are available:

  • USPS 1st Class Mail (available for small items under 13 ounces)
    (1-7 business days)
  • USPS Priority Mail
    (1-3 business days)
  • FedEx Ground
    (1-5 business days, by end of day)
  • FedEx Express Saver®
    (3 business days, by end of day)
  • FedEx 2Day®
    (2 business days, by end of day)
  • FedEx Standard Overnight®
    (1 business day by end of day)
  • FedEx Priority Overnight®
    (1 business day morning delivery, depending on destination)

How do I track my order?

If you provided an email address during checkout, you will be sent a tracking number for you package.

Can I come pick up my order?

Sorry, we can't let you in. Since we are a warehouse only operation, OSHA rules say we can't let anyone other than our employees enter the warehouse.

What is your return policy?

We offer a 30-day return policy. For full details please visit our policies page.

Do you offer quantity discounts?

We sure do. If you need a large quantity of scales, we're happy to lower our prices for you. Before you contact us about discounts, please have in mind the product and the quantity you're interested in.

Do you have a catalog?

Our website is our catalog. We work hard to make sure our website contains all of the product information available for each and every product we carry. If you need help finding the right scale, or have a question, feel free to contact us during normal business hours.

Are you a CCR (Central Contractor Registration) supplier?

You bet.

What is your DUNS (DNB - Dun & Bradstreet) number?

797985202

What is your Employer Identification Number - EIN?

841174386

What is your Federal Tax Identification Number - FTIN?

841174386